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Terms and Conditions
Definitions by Law.
The owner is Special Occasions Covered of Unit 1, 18 Tape Street, Cheadle, Staffordshire, ST10 1BD. and the hirer is the person who has agreed to our terms and conditions of hire and the person who's name the agreement is in. The goods are a reference to all items hired from the owner to the hirer.
All hire agreements are between the hirer and the owner. The hirer is the person named on the hire agreement and who has also agreed to all the terms and conditions.
During the hire period, all hired goods are the hirer's responsibility.
The goods remain the property of the owner throughout the hire period.
Your venue will not be held responsible for any hired goods unless the venue themselves is the hirer and is also the person named on the hire agreement.
It is the hirer's responsibility to inform the venue of all the terms and conditions and to oversee that the venue adheres to the terms and conditions. Any costs incurred due to damage of goods by the venue will be the hirer's responsibility.
The owner will in no circumstances be held responsible for any injuries, death or damage to any property caused by any hired goods.
Your reservation deposit of £50 will also act as a damage deposit to cover replacement of any goods due to loss, theft or damage beyond further usage.
General soiling is acceptable. Examples of damage to goods beyond further use include ripping, tearing, burning, candle wax burns, permanent marker pens or crayons, mildew damage or anything else which means the goods are unusable.
The reservation deposit minus the cost of any replacement item or items will be refunded to the hirer by cheque mailed through the post within 30 days of when the owner receives the goods back. If there are no costs for replacement items the hirer will be refunded the full £50 reservation fee.
The cost for of any replacement goods will be charged at full replacement value including VAT and will be deducted from your reservation deposit. Should the cost of replacement goods be higher than the reservation deposit then the owner will invoice the hirer for the extra replacement costs. This must be paid within 30 days of the hirer being informed by the owner in writing. The owner will not accept any substitute items.
The cost of replacement items is £10 per chair cover, £2 per organza sash and £10 per organza table runner.
All damaged goods will remain the property of the owner.
From the date the hirer agrees to the hire agreement, the hirer will have the right to cancel the agreement within 7 days with a full refund of reservation deposit. Cancellation requests will only be accepted in writing or by email and will be effective on the date the owner receives either the letter or email.
Any cancellations 7 days after the hirer has agreed to the hire agreement will result in loss of reservation deposit and any other monies paid. Any cancellations received with less than 30 days remaining before the delivery date will be liable for the full balance payment.
A nationwide courier will deliver the goods to the hirer and collect from the hirer at the end of the hire period.
The goods will be delivered the day before the event date and collected from the hirer the next working day after the event. For Friday, Saturday and Sunday events, collection will be on the following Monday.
All goods must be folded and packaged in the boxes provided by the owner. Goods are not to be left in plastic bags in order to prevent mildew damage. If the goods are not folded they may not fit into the boxes provided and if extra boxes are used to place unfolded goods in, this will attract an extra cost from the courier of £30 which will be passed on to the hirer.
The return of organza sashes which remain tied and unfolded will attract a charge of £25.
A £50 fee will apply for any aborted deliveries where the hirer or a third party instructed by the hirer to take delivery was not at the agreed location at the agreed time and date for the delivery.
All goods must be ready for the courier at the agreed time, date and location arranged for collection. A £50 fee will apply for an aborted collection where the hirer has not met the courier at the agreed time, date and location. If the hirer will not be giving the goods to the courier during collection, for example if the hirer is on honeymoon, the hirer must make arrangements for a third party to do so. If the third party is not at the agreed location at the agreed time and date for collection, the hirer will be responsible for the aborted collection.
If we have not received the goods within 48 hours of the original agreed collection due to aborted collections, a daily charge of £2.30 per chair cover will apply. Any delays in collection or return of goods to our offices caused by the courier will not be chargeable to the hirer. All delays due to aborted collections where the hirer is at fault will attract the daily charge.
Please call us on 0800 566 8560 or fill in this form: